Terms & Conditions

1. Reservation Acceptance

You are responsible for providing accurate contact, payment, and guest information and reviewing your reservation confirmation for accuracy. Please notify Grand Strand Resorts promptly of any discrepancies.

If you do not agree with these terms, you may cancel within 24 hours of booking for a refund of your reservation payments. Travel insurance premiums are governed separately by Section 5.

2. Deposit and Final Payment

For reservations made on or after October 1, 2026, a $1,000 reservation deposit is required at booking, plus the cost of travel insurance if purchased. The reservation deposit is applied toward your total reservation balance.

The remaining balance is due 30 days before your scheduled arrival. For reservations made 30 days or fewer before arrival, full payment is required at booking.

By completing your reservation, you authorize Grand Strand Resorts to charge your credit card for the amount due at booking and automatically charge the remaining balance when due, unless another payment arrangement has been approved in advance.

You are responsible for maintaining a valid payment method with sufficient funds or available credit. Grand Strand Resorts is not responsible for overdraft or over limit fees resulting from authorized payments. Failure to pay the balance when due may result in cancellation and forfeiture of payments under the cancellation policy.

Credit cards are required for online bookings. Checks are accepted only when received at least 60 days before arrival. A $35 returned check fee applies.

Applicable rental charges, taxes, fees, selected travel insurance, and the damage waiver will be identified in your booking summary or reservation confirmation. Payments are maintained in a South Carolina bank trust account in accordance with applicable requirements. Any interest earned is payable to the rental agent.

3. Cancellation and Refund Policy

After the initial 24 hour cancellation period:

Cancellations 60 or more days before arrival: A $500 cancellation fee will be deducted from your reservation payments. Any remaining refundable reservation payments will be returned.

Cancellations fewer than 60 days before arrival: All payments made toward the reservation will be forfeited.

Travel insurance premiums are governed separately by Section 5. Contact Grand Strand Resorts directly to request cancellation.

Illness, injury, weather, changes in personal plans, and other circumstances do not create exceptions to this policy, except as required by applicable law. Any reimbursement available through travel insurance is determined by the insurer.

4. Reservation Changes

Requests to change reservation dates or properties are subject to availability and approval by Grand Strand Resorts. An approved change carries a $35 change fee, plus any applicable difference in rental charges, taxes, or fees.

Requesting a change does not suspend payment deadlines or guarantee approval. Any approved changes must be confirmed by Grand Strand Resorts.

5. Travel Insurance

Travel insurance is optional and strongly recommended. If selected at booking, the premium is due at that time.

Travel insurance premiums are nonrefundable except as provided by the insurer’s policy or applicable law. Any policy cancellation or review period offered by the insurer controls the refundability of the premium.

Requests to add insurance after booking are subject to the insurer’s purchase deadlines, eligibility requirements, and effective date rules. Coverage is not retroactive.

Benefits, covered events, exclusions, preexisting condition provisions, and restrictions concerning named storms are governed by the actual policy. Purchasing insurance does not guarantee reimbursement. Guests are responsible for reviewing the insurance documents and submitting claims to the insurer.

6. Minimum Age and Authorized Occupancy

Grand Strand Resorts rents to families and adults age 25 or older. The primary renter must be at least 25 years old and is responsible for the conduct of the rental party and visitors.

Reservations may not be made on behalf of an unauthorized rental party. Violation of the age requirement may result in denial of occupancy or termination of the stay and forfeiture of rental payments, subject to applicable law.

The property’s maximum occupancy must not be exceeded. Unauthorized occupancy may result in removal, applicable fines, or termination of the stay in accordance with law. Related legal fees may be recoverable only where permitted by applicable law.

7. Guest Conduct and Property Rules

Guests and visitors must comply with applicable laws, posted rules, and condominium or homeowners association requirements made available for the property.

Disruptive gatherings, illegal activity, and conduct that damages property or interferes with others’ peaceful enjoyment are prohibited. Quiet hours are 11:00 PM to 7:00 AM.

The primary renter is responsible for communicating these requirements to everyone in the rental party. Violations may result in termination of occupancy through lawful procedures and applicable charges or forfeitures permitted by these terms and law.

8. Damage Waiver and Guest Responsibility

A $50 nonrefundable damage waiver fee provides up to $1,000 in protection for qualifying accidental property damage, subject to its terms.

The waiver does not cover intentional damage, gross negligence, or unreported damage. Guests must report accidents and damage immediately.

Guests remain responsible for damage attributable to their rental party or visitors that is excluded from the waiver or exceeds its coverage. Grand Strand Resorts will provide an explanation and itemization of any additional amount claimed.

9. Maintenance and Repairs

Report maintenance concerns, damage, or malfunctioning equipment promptly so Grand Strand Resorts can arrange appropriate assistance.

Ordinary equipment failures or repair needs do not automatically entitle guests to a rent refund. Grand Strand Resorts will arrange repairs as promptly as reasonably possible. This provision does not limit remedies required by law when a property is unsafe or cannot lawfully be occupied.

Guests may not authorize repairs, alter the property, or change locks without approval.

10. Access to the Property

Grand Strand Resorts and authorized representatives may access the property for necessary maintenance, repairs, inspections, or emergencies, subject to applicable notice and entry requirements.

Reasonable advance notice will be provided when practicable. Immediate access may be necessary in an emergency or to protect people or property.

11. Smoking and Vaping

Smoking and vaping are prohibited throughout the property, including inside the rental, on balconies, and in garages, pool areas, stairways, hallways, and entrances.

A $300 smoking violation fee applies. Illegal substances are prohibited.

12. Pets and Service Animals

Pets are prohibited unless the reserved property specifically permits them and arrangements have been approved by Grand Strand Resorts.

Approved dog friendly rentals carry a $450 nonrefundable pet fee.

Unauthorized pets may result in a $450 violation fee, termination of occupancy, and forfeiture of rental payments, subject to applicable law. Guests are responsible for damage caused by their pets.

Service animals and any other animals protected under applicable law will be handled in accordance with those requirements. Pet fees and restrictions will not be applied where prohibited by law.

13. Linens and Sleeper Sofas

Standard rentals include bed linens, towels, and washcloths, except for the arrangements described below.

Sleeper sofa and Murphy bed linens are available for $45 per bed. Notify Grand Strand Resorts at least 24 hours before arrival if you need these linens.

Monthly guests must bring their own linens or arrange linen rental for $45 per bed.

Sleeper sofas are best suited for children. Personal discomfort experienced by adults using sleeper sofas does not qualify for a refund or discount.

14. Parking and Restricted Vehicles

Motorcycles, boats, trailers, ATVs, and other recreational vehicles are prohibited unless prior approval has been obtained.

Guests must observe the reserved property’s parking limits, designated spaces, and permit requirements. Approval for a restricted vehicle must be obtained before bringing it onto the property.

15. Owner Closets and Property Contents

Locked owner closets and other restricted areas are not available for guest use. Unauthorized access is prohibited and may result in charges for resulting damage or loss.

Furniture, cookware, household items, and other property contents must remain at the rental. Guests must treat the property and its contents with reasonable care.

16. Lost Keys, Pool Bands, and Lockouts

Lost keys are $35 each. Lost pool bands are $25 each.

For lockouts during business hours, contact the office. After business hours until 9:00 PM, call 843-272-4171; a $45 lockout service charge applies. After 9:00 PM, locksmith assistance may be necessary at the guest’s expense.

Guests must not replace or alter locks.

17. Personal Belongings and Forgotten Items

Guests are responsible for securing their belongings. Grand Strand Resorts does not insure guests’ personal property. Responsibility for any loss will be determined in accordance with applicable law.

Recovered belongings may be shipped through UPS at the guest’s expense, plus a $35 handling fee. Grand Strand Resorts is not responsible for unclaimed items, subject to applicable law.

18. Hurricanes, Severe Weather, and Evacuations

Guests must comply with mandatory evacuation orders issued by state or local authorities.

Unused vacation time resulting from hurricanes, evacuations, or weather related interruptions is nonrefundable under our rental policy, except as required by applicable law. Guests who purchase travel insurance may submit a claim for eligible losses, subject to the policy’s terms.

Insurance reimbursement is determined by the insurer and is not guaranteed by Grand Strand Resorts.

19. Property Sale or Unavailability

If the reserved property is sold, applicable South Carolina law governs the treatment of existing reservations.

Where the South Carolina Vacation Rental Act applies, a purchaser must honor rental periods beginning no later than 90 days after the recording of the ownership transfer. For rental periods beginning more than 90 days after recording, the Act provides for return of reservation payments within 45 days after recording.

If your reservation is affected by a sale or the property otherwise becomes unavailable, Grand Strand Resorts will notify you and discuss available alternatives. Any substitute property and price difference must be accepted by you. If we cannot provide the reserved accommodation and you do not accept an alternative, reservation payments will be refunded, subject to any additional rights required by law. Insurance premiums remain governed by the insurer’s policy.

20. Property Descriptions and Website Information

Grand Strand Resorts makes reasonable efforts to keep rates, photographs, descriptions, and availability accurate. Furnishings and other property details may change, and occasional errors may occur.

Please notify us promptly of any discrepancy. Material errors affecting a reservation will be addressed directly with the guest. This provision does not authorize undisclosed price increases or limit rights or remedies available under applicable law.

21. Amenities and Personal Safety

Guests must use pools, balconies, elevators, recreational facilities, and other amenities responsibly and follow posted safety rules. Adults are responsible for supervising children in their care.

Amenity access may be affected by maintenance, weather, or decisions of the property association. Report any unsafe condition promptly. Nothing in these terms waives liability or guest rights that cannot lawfully be waived.

22. Reservation Communications and Privacy

Grand Strand Resorts may contact you using the information provided at booking regarding payments, reservation changes, property matters, and other communications necessary to service your reservation.

Personal information is handled in accordance with our published Privacy Policy. Acceptance of these rental terms does not by itself constitute consent to promotional text messages.

23. Applicable Law and Agreement Changes

These terms are governed by applicable South Carolina and federal law. Nothing in this agreement limits rights or remedies that cannot legally be waived.

If a provision is found unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

The terms accepted at booking govern your reservation, together with any additional terms disclosed and accepted for that reservation. Later website revisions do not automatically change an existing agreement. Approved reservation modifications will be documented in writing.

24. Guest Acceptance

By selecting “I agree” and completing your reservation, you confirm that you are at least 25 years old, have reviewed your reservation details, and have read and accepted these Reservation Terms and Conditions.

You acknowledge the payment schedule, cancellation policy, applicable fees, and rental restrictions, and authorize the reservation payments described in Section 2.