800.367.6515
9:00 AM to 5:30 PM Office Open
Menu

FAQ

Guest Information

North Myrtle Beach Vacation Rental FAQ

Have questions before your Grand Strand Resorts vacation? Find helpful answers about booking, payments, check in, linens, parking, amenities, travel insurance, and what to expect during your North Myrtle Beach stay.

Quick Answers For Guests

Start here for the basics. For property specific details, always review your reservation confirmation or call our local team.

1

Check In

Check in begins at 3 PM. Your arrival details and property instructions are sent before your stay.

2

Deposit

$500 is due at booking to secure your reservation, plus travel insurance if you choose to purchase it.

3

Linens

Linens are included with your stay. Guests should still bring beach towels, pool towels, and personal items.

Frequently Asked Questions

Tap any question below to view the answer.

What time is check in? 

Check in begins at 3 PM. Arrival details, including check in instructions and property information, are provided before your stay. Please review your arrival information carefully so your vacation starts smoothly.

What time is check out? 

Check out time will be listed in your reservation details. Please review your confirmation and arrival information for the correct time and departure instructions.

How much is due when I book?

A $500 deposit is required to secure your reservation, plus travel insurance if you choose to purchase it. Your remaining balance and due date will be shown on your reservation confirmation.

Are linens included? 

Yes, linens are included with your stay. Guests should still bring beach towels, pool towels, toiletries, and personal items.

Do vacation rentals include towels? 

Bath towels are typically included with linens. Guests should plan to bring beach towels and pool towels, since those are not the same as bath towels.

Do you offer travel insurance? 

Travel insurance is available as an optional purchase. We recommend reviewing the travel insurance details before deciding whether it is right for your vacation.

Can I book a 3 night stay?

Select North Myrtle Beach vacation rentals may offer 3 night stays depending on the property, season, and availability. Call our local reservation team to find the best short stay options for your dates.

Can I call to book instead of booking online? 

Yes. Calling our local team is a great way to compare properties, views, amenities, specials, and available dates. Call 800-367-6515 for help choosing the best North Myrtle Beach rental for your trip.

Are pools, hot tubs, lazy rivers, and resort amenities guaranteed? 

Amenities vary by property and may be managed by the resort, HOA, or building association. Pools, hot tubs, lazy rivers, elevators, fitness rooms, and other amenities may be subject to maintenance, seasonal schedules, weather, or building rules.

Is parking included with my rental? 

Parking details vary by property. Some rentals include parking passes, parking decks, assigned spaces, or limited vehicle allowances. Review your specific property information and reservation details before arrival.

Are pets allowed? 

Pet policies vary by property. Many condo buildings and vacation rentals do not allow pets, while select properties may have different rules. Please confirm the pet policy before booking.

Are vacation rentals non smoking? 

Smoking policies vary by property and building rules, but many rentals are non smoking. Please review your property details carefully and follow all posted building and rental rules during your stay.

What should I bring with me? 

Guests should bring beach towels, pool towels, toiletries, sunscreen, groceries, coffee, paper products, laundry items, and any personal items needed for their trip. Each rental is individually furnished, so specific items may vary.

Who do I contact if I need help during my stay? 

If you need help during your stay, contact Grand Strand Resorts. Our team can assist with questions about your rental, reservation, maintenance concerns, and other stay related needs.

Still Have Questions?

Our local North Myrtle Beach reservation team can help you compare properties, dates, views, amenities, specials, and booking details so you can feel confident before you reserve.

Rental policies, amenities, parking, check in details, payment requirements, and availability may vary by property, building, season, and reservation. Please review your specific rental details and reservation confirmation for the most accurate information.